Thoughtful answers to help you frame your world with our curated accessories.

About Our Products & Style

What kind of products does FRAME offer?
We specialize in thoughtfully curated accessories and wardrobe essentials designed for versatility and self-expression. Our edit includes timeless pieces like Black Belts, Beach Bags, Cardigans, Bags, Beanies, Bracelets, and key clothing fits such as Bootcut and Boyfriend styles. Each piece is selected to integrate effortlessly into your personal style narrative.
Who is the FRAME customer?
Our community consists of style-conscious individuals worldwide who value curated quality, versatility, and thoughtful design. Whether you’re building a capsule wardrobe or seeking that perfect statement accessory, our pieces are for those who see style as a frame for their personal world.

Ordering & Payment

What payment methods do you accept?
We offer a seamless and secure checkout experience. We accept all major payment methods:
Visa
MasterCard
JCB
PayPal
Is my payment information secure?
Absolutely. Our checkout process is streamlined and secure, ensuring your payment details are protected. We use industry-standard encryption and do not store sensitive payment information on our servers.

Shipping & Delivery

Where do you ship from and to?
We ship globally from our home in Glendale, US. We are proud to connect with wardrobes across the world. Please note, due to logistical constraints, we are currently unable to deliver to some remote regions and parts of Asia. Specific details are confirmed at checkout.
What are my shipping options and costs?
All orders are thoughtfully processed within 1-2 business days before dispatch. We offer two reliable methods:
🚚 Standard Shipping – $12.95
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after dispatch.
Ideal for a balance of speed and value.
🎁 Free Standard Shipping
Carrier: EMS
Delivery Time: 15-25 business days after dispatch.
Eligibility: Automatically applied to all orders over $50.
Perfect for building a capsule wardrobe or adding multiple versatile pieces.
How can I track my order?
For peace of mind, you can track your package every step of the way. Tracking information and links will be sent to your email once your order is dispatched.

Returns & Exchanges

What is your return policy?
Your satisfaction is our final frame. If your purchase isn’t perfect, you have 15 days from the date of receipt to initiate a return. We stand by the quality and versatility of our curated pieces. Please contact our team at [email protected] to start the return process.
Are there any conditions for returns?
Returned items must be in their original, unworn, and unwashed condition with all tags attached. We handle your curated pieces with care and trust you to do the same if a return is necessary.

Contact & Support

How do I contact customer service?
Our dedicated team is here to ensure your experience is seamless. For any inquiries regarding your order, delivery, or our products, please email us at [email protected].
What is your company address?
FRAME Clothing Shop
7841 West Kristal Way
Glendale, US 85308
Thank you for choosing FRAME Clothing Shop. We’re honored to deliver the pieces that help you frame your world, one curated accessory at a time.
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